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Long-term care industry platform

Carecenta solutions for the full long-term care ecosystem.

Carecenta supports the organizations that deliver, coordinate, authorize, pay for, and oversee long-term services and supports. Configure one platform around your care model, payer mix, state requirements, staff roles, billing workflow, and growth stage.

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Solution cards

Start with your vertical. Keep the same connected workflow.

Start with the care model that looks most like your organization, then see how Carecenta connects the workflows that make it run: scheduling, EVV, authorizations, billing, compliance, payroll, reporting, and payments.

Home Care Agency

Scheduling, EVV, billing, payroll, and compliance.

For personal care, private duty, homemaking, companion, live-in, hourly, and multi-office agencies.

Home care scheduling board
Agency workflowVisit-to-claim visibility
Managed Long-Term Care

Oversight, transparency, reporting, authorizations, and payer workflows.

For plans and networks coordinating long-term services across providers and populations.

Managed long-term care dashboard
OversightNetwork and authorization visibility
Adult Day Care

Attendance, care plans, billing, transportation, and compliance.

For social adult day, medical adult day, and community-based programs.

Adult day care management
Daily center operationsAttendance and billing
Infusion & Specialty Pharmacy

Orders, notes, visits, billing, and clinical workflows.

For infusion pharmacies, specialty pharmacies, and nurse visit coordination.

Infusion and specialty pharmacy scheduling
Clinical visitsOrders, notes, and billing
Hospice

Care coordination, documents, visits, compliance, and interdisciplinary visibility.

For hospice teams that need organized field activity, documentation, and billing support.

Hospice care coordination
Care coordinationVisits, tasks, documents
Assisted Living

Resident services, ADL tracking, documents, care tasks, and reporting.

For residential care teams that need visibility across residents, staff, services, and notes.

Assisted living resident care
Resident operationsADLs and service tracking
Payers & Insurance

Visibility, audits, authorizations, service utilization, and claims data.

For organizations that need real-time oversight of provider networks and member care.

Payer oversight dashboard
Payer visibilityAudits and utilization
Government Oversight

Statewide monitoring, compliance, reporting, and program transparency.

For agencies and oversight entities that need auditable data across providers and programs.

Government oversight and compliance
ComplianceProvider and program reporting
Vertical index

Built for care delivered at home, in the community, in facilities, and through managed networks.

Long-term care is not one workflow. It includes personal care, skilled care, day services, facility-based care, payer authorization, care management, compliance oversight, and financial operations. Carecenta connects those workflows without forcing each vertical into the same screen.

Home Care Agencies Home Health & Skilled Nursing Private Duty Nursing Consumer Directed / CDPAP Managed Long-Term Care Adult Day Care HCBS & Waiver Programs I/DD & Disability Support Infusion & Specialty Pharmacy Nursing & Infusion Agencies Hospice & Palliative Care Assisted Living Skilled Nursing / Nursing Homes Residential Care & Adult Family Homes Payers & Insurance Government & Oversight Care Management Organizations Caregiver Staffing & Registries
Long-term care verticals

One operating system, configured for each business model.

01

Home Care Agencies

Carecenta supports private duty, personal care, companion, homemaking, live-in, hourly, and multi-office agency operations. The workflow connects intake, client profile, care plan, caregiver matching, scheduling, EVV, billing, payroll, HR compliance, documents, reports, and patient payments.

  • Recurring and actual schedules with exception visibility
  • Caregiver availability, credentials, distance, and case matching
  • EVV readiness, billing review, payroll review, and A/R reporting
02

Home Health & Skilled Nursing

For skilled services, Carecenta can support clinical visit coordination, nursing schedules, patient records, service tasks, documentation, authorizations, payer requirements, and billing workflows. Skilled teams need tighter coordination between clinical visits, ordered services, verification, and payer documentation.

  • Nursing visit scheduling and care coordination
  • Clinical notes, documents, orders, and compliance tracking
  • Billing and reporting tied to authorized service activity
03

Private Duty Nursing

Private duty nursing often requires long shifts, recurring schedules, credential-specific matching, authorization tracking, payroll controls, and detailed billing. Carecenta gives operations teams a clearer view of nurse assignments, schedule coverage, service rules, and verified time.

  • Long-shift and recurring nurse scheduling
  • Credential and availability based matching
  • Authorization and payroll-ready timesheet workflows
04

Consumer Directed / CDPAP Programs

Consumer-directed care models require accurate participant records, worker setup, service authorizations, visit verification, billing, payroll, and compliance documentation. Carecenta can help organizations keep participant, caregiver, and payer workflows organized while supporting auditability.

  • Participant and worker profile management
  • Authorization, EVV, billing, and payroll controls
  • Program reporting and compliance visibility
06

Adult Day Care - Social and Medical

Adult day care centers need attendance, transportation, care records, daily activity, billing, participant documents, staff workflows, and compliance reporting. Carecenta supports both social and medical adult day models with a daily operations focus.

  • Daily attendance and participant records
  • Care plans, documents, services, and notes
  • Billing and compliance reporting for center operations
07

Home- and Community-Based Services / HCBS Waiver Providers

HCBS and waiver programs help people remain in homes and community settings. Carecenta supports service authorization, staff assignment, visit verification, documentation, billing, payroll, and reporting across personal care, respite, habilitation, homemaker, and community support services.

  • Service plans, authorization limits, and approved units
  • Field staff scheduling and visit verification
  • Waiver-program billing and operational reporting
08

I/DD and Disability Support Providers

Organizations supporting people with intellectual, developmental, physical, or cognitive disabilities need consistent service coordination, staff documentation, participant records, compliance checks, and reporting. Carecenta can be configured around support plans, staffing, tasks, and community-based services.

  • Participant profiles and support-plan documentation
  • Staff scheduling, tasks, notes, and service tracking
  • Compliance, reporting, and billing support
10

Nursing & Infusion Agencies

Nursing and infusion service providers need field nurse scheduling, patient care requirements, order-related tasks, documentation, verification, compliance, and billing. Carecenta centralizes assignment, visit completion, patient history, and operational reporting.

  • Nurse scheduling and case coverage
  • Order, document, and visit-note workflows
  • Payroll and billing-ready activity records
11

Hospice & Palliative Care

Hospice and palliative care require coordinated interdisciplinary activity, patient and family communication, service tasks, documents, visits, compliance, and billing visibility. Carecenta can support organized field operations and documentation across care team roles.

  • Visit coordination and staff assignments
  • Documents, notes, tasks, and patient communication
  • Reporting for care delivery, compliance, and billing
12

Assisted Living and Residential Senior Care

Assisted living operators need resident records, service plans, ADL tracking, documents, staff assignments, incident notes, family visibility, and reporting. Carecenta gives residential teams a structured view of resident care and daily service delivery.

  • Resident profile, contacts, care preferences, and documents
  • ADL, service, task, and staff workflow tracking
  • Reports for management, compliance, and family communication
13

Skilled Nursing Facilities and Nursing Homes

Facility-based long-term care requires resident data, staff assignments, clinical/service documentation, billing support, compliance records, and operational reporting. Carecenta supports the administrative and workflow management side of skilled nursing and long-term residential care.

  • Resident services, documents, and staff activity
  • Billing, authorizations, reporting, and compliance visibility
  • Management dashboards for census, utilization, and operations
14

Residential Care, Adult Family Homes, and Group Living Models

Smaller residential care models still need professional workflows: resident intake, contacts, service tasks, medication reminders where configured, documentation, staff assignments, billing, and reports. Carecenta helps standardize operations without requiring a large enterprise footprint.

  • Resident and staff records in one system
  • Service task and daily operations tracking
  • Billing, documents, and management reporting
16

Government, State Programs, and Oversight Agencies

Government and oversight entities need reliable data about services delivered, provider compliance, EVV, authorization usage, and claims activity. Carecenta supports statewide monitoring, reporting, and provider oversight workflows for long-term care programs.

  • Provider and program-level reporting
  • EVV, compliance, and billing transparency
  • Remote audit readiness and oversight dashboards
17

Care Management and Coordination Organizations

Care management teams need to coordinate services across providers, document needs, track authorizations, communicate with families and caregivers, and monitor care-plan execution. Carecenta supports practical case coordination tied to real operational activity.

  • Client/member profiles and care coordination notes
  • Authorization and service-plan visibility
  • Reporting across providers, services, and outcomes
18

Caregiver Staffing, Registries, and Multi-Office Enterprises

Staffing-heavy care organizations need fast availability search, credential tracking, schedule matching, payroll, communication, and compliance. Carecenta helps manage large caregiver pools while maintaining operational control across locations.

  • Caregiver profile, availability, credential, and compliance tracking
  • Location-aware scheduling and case matching
  • Payroll-ready records and enterprise reporting
Common platform capabilities

Every vertical connects to the same operational backbone.

Carecenta gives every long-term care vertical a configurable operating backbone. Each organization can activate the capabilities it needs while keeping staff, services, payer rules, documents, billing, and reporting connected.

Scheduling & EVVVisits, shifts, field staff, attendance, exceptions
AuthorizationsApproved services, units, dates, payer rules
Billing & ClaimsMedicaid, MCOs, insurance, private pay, 835 reconciliation
HR ComplianceCredentials, expirations, onboarding, documents
Care DocumentationPlans, tasks, notes, files, patient and resident records
Portals & PaymentsPatient portal, payment links, cards, ACH, saved methods
ReportingOperations, A/R, payroll, compliance, utilization, oversight
Training & SupportLive phone support, implementation, training, customer success

See the Carecenta setup for your long-term care vertical.

Tell us your business model, census size, staff count, payer mix, and modules. We will show the workflows most relevant to your operation.

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