Join Carecenta Team

today Carecenta is looking for experienced

• Customer Success Manager / Technology Help Desk Manager

  

  Company: Carecenta, Inc. 
  Sector: Healthcare Management Software /  SaaS (Software-as-a-Service) 
  Department: Tech Support & Training Team 
  Job Title:  Customer Success Manager (Experienced) / Technology Help Desk Manager (Entry-level)
  Location: Brooklyn, NY 
  Salary: $45 K / Year
  Benefits: Health Insurance and Dental Insurance (after 12 months)
  Minimum Experience: Entry-Level.  Experienced candidates in either healthcare, software, nursing, project management or customer support are encouraged to apply.

  
  Summary:
  Carecenta, Inc., (a Centa Holdings company) has an excellent opportunity for a hybrid Customer Success Manager / Technology Help Desk Manager position based out of our Brooklyn office.  Carecenta is the premiere SaaS Management Software solution for medical & non-medical home care, adult day care, nursing & home infusion organizations.

  Tech. Support duties

   

  • Provide high-quality trainings.
  • Communicate user issues, program bugs and feature requests to appropriate directors.
  • Receive and analyze user requests and provide explanation and/or solution to ticket requests via troubleshooting.
  • Keep up-to-date with compliance, billing, payroll software, health care EDI transactions (837, 835, etc.), and revenue cycle changes.
  • Share key insights with internal team and externally with customers.
  • Contribute articles / FAQs to knowledge base. Create tech support articles and training videos useful to all customers.
  • Must be punctual to trainings and return call-backs in a timely manner.
  • Excellent verbal / written communication skills with ability to create documents and presentations for customers.

  
  Customer Success duties

  • Ensure smooth on-boarding of customer requirements, essentially the bridge between sales, developers and the live client.
  • Keep up-to-date with the healthcare industry, specifically Medicaid managed care, the 21st Century Cures Act, and Electronic Visit Verification requirements (EVV) across all 50 U.S. states.
  • Understand Product Management and/or Development concepts, preferably in health IT vendor space with a focus on strategic and long-term goals.
  • Foresee customer problems before they occur and proactively solve issues.  Share solutions with internal team.
  • Conduct status checks with clients, escalate any issues, and keep notes on CRM system.

   

  Additional Requirements

  • Positive “can-do” attitude and team player mentality is required
  • Strong problem identification and resolution skills
  • Excellent task and deadline management skills
  • Excellent listening skills
  • Professional demeanor
  • Ability to be cool under pressure
  • Ability to understand the customer’s perspective
  • Ability to work individually and as part of a team
  • High level of integrity and teamwork ethic

  
  Experience / Education:

  • University degree is required. (Degrees in Computer Science, Healthcare Administration, Public Health, Nursing are a plus.)
  • Medicaid / Medicare Home Health access, policies and procedures experience is a plus
  • Software support with call center/customer service experience is a plus
  • 1+ year project management experience is a plus. PMPs are encouraged to apply.
  • 1+ year customer service experience is a plus
  • 1+ year of IT/Healthcare related experience is a plus
  • Superior Microsoft Office and Google Suite skills

  • English language is required
    
    Ability to communicate in Spanish, Chinese (Mandarin / Cantonese), Tagalog (including Filipino),Vietnamese, Arabic, French, Korean, Russian, German, Haitian Creole, Hindi, Portuguese, Urdu, Persian, Gujarati, Punjabi are a welcome plus.

  
  Working Conditions

  • Manual dexterity required to use desktop computer, phone system, and peripherals
  • Excellent phone / email etiquette
  • Office hours are Monday to Friday from 9 AM – 5 PM
  • Position is based from our Brooklyn office

   

   

  Our Story:
  Carecenta was founded by healthcare professionals who looked around for a reliable software system to perform scheduling, billing, HR and compliance requirements.  After seeing there was no high-quality and easy to use product in the market, they decided to create their own software and thus Carecenta was born.

                                                                        
  Industry Status:
  The healthcare software industry is flying off the charts with growth, just in the U.S. alone, the long term care (LTC) market is expected to reach $549.7 billion by 2024. We look forward to receiving your application to join the Carecenta team.

• Sales Representative

  Responsibilities:

  • Generate new business opportunities through your own prospecting, as well as engaging leads that have already been developed through our website.
  • Outbound calling to B2B and B2C marketing professionals
  • Qualifying prospects and setting appointments for a demo

   

  Desired Knowledge, Skills and Abilities:

  • Outstanding verbal and written communication skills
  • Initiative, intelligence, integrity
  • Self-starter, results oriented and coachable
  • Professional persistence, superior attention to detail and skilled with frequent phone conversations
  • Thorough and professional follow-up skills
  • Proven track record delivering activity and results in a consultative sales environment
  • Ability to research for internal and external information to problem solve when necessary
  • Ability to work in team environment and not only be concerned with individual achievement
  • Flexibility to work from home or from office

   

  Required Education and Experience

  • Bachelors or equivalent experience strongly preferred
  • Two years of sales experience or equivalent
  • Proficient with Microsoft Word, Outlook, Excel, CRM systems and Internet Browser
  • Technology services industry sales experience strongly preferred
  • Experience working in CRM systems to manage prospect and Client data

• Telemarketer

  compensation: Excellent compensation package
  employment type: full-time
  telecommuting okay

  Telemarketer Job Responsibilities:
  
  

  • A Telemarketer solicits orders for services by identifying prospects; telephoning customers; persuade customers buy services.

  
  Telemarketer Job Duties:
  
  

  • Identifies prospects by reading telephone and zip code directories and other prepared listings.
  • Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy services by following a prepared sales talk to give service information and price quotations.
  • Completes orders by recording names, addresses, and purchases; referring orders for filling.
  • Secures information by completing data base backups.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Telemarketer Skills and Qualifications:

  
  Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge